Privacy Policy

Volta Kammermusikfest (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it, in compliance with the UK GDPR, EU GDPR, Swiss FADP, and UK PECR.

1. Data controller

Volta Kammermusikfest is the data controller responsible for the personal data it collects directly. Event Frog acts as a separate controller or processor (as applicable) for ticket purchase information processed through its platform.

CONTACT: voltakammermusik@gmail.com

2. Information we collect

We collect data from you when you:

Purchase tickets via Event Frog
Subscribe to our newsletter
Contact us directly
Browse our website (cookies & analytics)

DATA TYPES COLLECTED

Identity: name, email
Transaction: information, including billing details and ticket purchases, is processed through Event Frog and its payment providers.

3. Lawful basis for processing

We process your data under the following legal bases:

Contract: To process your ticket purchases and deliver services.
Consent: For newsletters.
Legitimate Interest: To improve our website and services.
Legal Obligation: Where we must retain data for tax or accounting purposes.

4. How we use your data

To process and confirm your ticket purchases
To send essential event updates and service-related communications
To manage newsletter subscriptions and marketing
To analyse website usage and improve user experience
To comply with legal and regulatory obligations

5. Sharing your data

We only share your data with trusted third parties when necessary:

Event Frog — ticket sales and management
Brevo — newsletter services
Analytics tools — to understand site traffic

We ensure all providers comply with GDPR, UK GDPR, and Swiss data laws.

6. International data transfers

If any third-party services transfer your data outside the UK, EU, or Switzerland, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

7. Cookies & Tracking

Our website uses cookies for:

Essential functions — enabling ticket purchases and site security
Analytics — tracking usage via Google Analytics or similar tools
Marketing — if applicable, via ad tracking pixels

8. Your rights

Under UK GDPR, EU GDPR, and Swiss FADP, you have the right to:

Access your personal data
Request corrections or deletions
Withdraw consent for marketing
Restrict processing or object to certain uses
Request data portability

9. Retention of data

We only keep your personal data as long as necessary for the purposes we collected it for, including legal, accounting, and reporting obligations.

10. Contact & complaints

For questions or data requests, email voltakammermusik@gmail.com.

You also have the right to complain to:

The ICO (UK)
Your local EU authority
The Swiss Federal Data Protection and Information Commissioner

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